An annual support license is recommended for websites running Paid Memberships Pro.
This page outlines the steps to take to review your license key usage, regenerate your key, and upgrade your plan to purchase additional uses.
Review License Key Uses
The steps below show you how to review the sites that are using your active Paid Memberships Pro license:
- Visit your Manage License page here.
- Review the list of sites in the Active group.
If you find sites that should not be on your account, regenerate your key and replace it only on the sites you want to keep active. The key will deactivate on all other sites the next time the WordPress admin is loaded.
Note: When a license key gets deactivated, the site will continue to function as-is (based on their last update for any premium features). The site will no longer be able to install new Add Ons or update existing premium Add Ons.
How to Generate a New Key and Update Your Site
- Visit your Manage License page here.
- Click “Generate New Key“.
- Copy the new key to your clipboard.
- Navigate to Memberships > License in your site’s WordPress admin.
- Enter the new key, and click “Validate“.
License Usage Exceeded
Your PMPro license can be used on unlimited demo, staging, and testing environments (domains ending in .dev, .staging, .local, etc.). Activations on sites we detect as “Development Sites” do not impact your license limits.
All other sites are included in your Active site count. The number of key uses for your account will be shown with your license key on the Manage License page.
Here are the options available to you if you have exceeded your limit and want to maintain all of the active sites in your account.
For Standard Members
As a Standard Member, you can use your license key on one active site. If you have exceeded the allowed number of sites for your plan, please click here to upgrade to Plus.
This upgrade will not change your license key. After checkout, the key will be updated to now support two active sites.
If you need more than two license key uses, submit the form on this page. Our accounts team will respond with a personalized discount code that prorates your Plus upgrade along with the fee for your additional license uses ($200/year each).
For Plus Members
As a Plus Member, you can use your license key on two active sites. If you have exceeded the allowed number of sites for your plan, we have a couple of options for you to consider:
- For Individuals: Submit the form on this page to inquire about purchasing additional license key uses. Each additional license key can be purchased for $200/year.
- For Developers and Agencies: Consider joining our Affiliate Program. Through our affiliate program, you can have your clients purchase their own Paid Memberships Pro account. This would allow their site to get automatic Add On updates and the site owner to get direct access to our technical support team. You’ll also earn a commission of up to $200 for their referral.
Purchase Additional Licenses
Before you can purchase additional licenses, you must have an active Plus membership level. Please choose a premium plan or log in using your current Plus account to purchase additional licenses.
Steps to Prevent License Abuse
The team at Paid Memberships Pro keeps an eye on your license key usage to protect against license key sharing.
- If we detect that you have exceeded the usage for your key, we will reach out to you by email with your options to fix the issue.
- If you do not take a recommended action, we will regenerate your key for you. You will receive an email with instructions on how to securely access your new key.
All sites using your previous key will become unlicensed and will need to be re-licensed with the new key.
Building Sites for Clients?
Join our Affiliate Program. Affiliates earn up to $200 for every Standard or Plus membership they convert. This allows your customers to get direct support from PMPro, reducing your support burden.
