By default, your WordPress site does not share any usage data with plugin authors. Your data remains fully owned, managed, and stored within your own WordPress site’s hosting environment and database.

To improve Paid Memberships Pro, we offer an opt-in usage tracking feature that allows us to analyze anonymized data on how the plugin is used. This helps us extend PMPro, develop new features, and improve documentation in the ways that users will benefit most.

Our primary goal is to create the best membership platform that enables you to create a thriving membership business.

With the release of Paid Memberships Pro 2.8, we introduced a setting in the WordPress admin that enables sites to voluntarily share usage data. If you choose to opt in, your site will send us non-sensitive, anonymized data once per month.

What We Track

We do not collect or store:

  • Any personal data about your members
  • Any payment information
  • Any content you create on your membership site

If usage tracking is enabled, we collect:

  • General WordPress Information: We track the WordPress version, text direction,  default site language, administration email address, site title, and URL
  • Theme Information: We track the theme’s name and version
  • Server Data: We track your PHP version
  • Plugin Data: We track what other plugins are active for your membership site.
  • PMPro License Status: We track the license key and type of license stored for your membership site.
  • Membership Level Settings: We track the count of all membership levels. We also track the recurring billing amount set for each level and get a count of each by group (free – $0, under $10, under $25).
  • Add Ons Overview: We track information about the specific Add Ons you have installed by status (active, inactive, and update available).
  • Payment Gateway: We track general information about the payment gateways used by your membership site, including:
    • Payment Gateway: The name and environment (live or sandbox) for the active gateway
    • Currency: The selected currency for your membership site
    • Stripe Connect: If you are using Stripe, we track some information about how you have configured your Stripe settings, including:
      • Whether your site is using Stripe Connect or Legacy API Keys
      • The Stripe Connect environment—live or sandbox—if applicable
    • Other Payment Gateways: If you had previously configured additional payment gateways, we track the name of the old gateway information, such as ‘authorize.net’ or ‘braintree’.
  • Membership Overview: We track the total number of member signups and cancellations (all time)
  • Orders Overview: We track the total number of orders (all time)
  • Advanced Settings: We track a few key advanced settings, including:
    • Is your membership site filtering protected content from searches and archives?
    • Is your membership site showing excerpts to non-members?
    • Does your membership site have spam protection enabled for Membership Checkout?

Your Privacy Matters

Usage tracking is entirely optional, and PMPro runs fully on your site without any data collection unless you choose to opt in. Our goal is to help you build a thriving membership business while ensuring your data stays under your control.